Daniela Penati

Experience Lead across Application Management, Build & Release, and Secure Software Supply Chain (S3C), supporting developer platforms used by 40K+ engineers.

• Re-architected eight core Pipelines workflows within a 12-week delivery window, sequencing UX discovery ahead of backend build cycles to produce dev-ready designs that improved estimation accuracy and reduced downstream churn.
• Explored AI-assisted workflows for UX discovery and documentation governance, identifying opportunities for LLM-based agents and validating early automation within the SDLC.
• Scaled and structured a multidisciplinary UX team from 4 to 11, establishing operating practices and research rhythms that strengthened execution quality and cross-functional alignment.

Led UX across digital health platforms supporting patient engagement, telehealth, and care coordination—translating complex clinical workflows into structured care systems for patients, providers, and care teams.

• Led discovery and experience architecture for the UCSF–JMH Accountable Care Network (Canopy Health), defining the digital foundation for a unified clinical and insurance portal integrating multi-EMR records with cost and claims visibility.
• Designed and launched a responsive, SSO-enabled physician portal centralizing calendars, secure communications, training, and account management to streamline coordination across care teams.
• Designed and launched JMH's first in-house native patient mobile app, extending Epic's EHR beyond its standard mobile offering to deliver a differentiated, integration-ready experience.

Led UX for enterprise data protection platforms in close partnership with security and engineering teams, translating complex policies into structured workflows for analysts and InfoSec teams.

• Reframed Symantec's DLP platform from a channel-based, data-centric model to an identity-centric architecture—eliminating costly re-architecture and introducing a unified Users view that correlated cross-channel incidents to a single identity.
• Led cross-product integration of DLP and Data Insight, aligning global teams through task modeling, journey mapping, and a three-day war-room; reframed a high-stakes TAB session with 80 enterprise customers from UI critique to workflow validation.
• Standardized workflows across DLP's four core product areas, introducing cohesive interaction patterns that reduced duplication and strengthened consistency across the enterprise security suite.